Acceptance of these Terms
By accessing our website or buying or using any digital product from Prime Assessoria e Marketing LTDA (“Prime”, “we”, “us”), you agree to these Terms of Service, our Privacy Policy and our Refund Policy. If you do not agree, please do not use our website or products.
Who we are
Prime Assessoria e Marketing LTDA is a Brazilian company (CNPJ 35.555.082/0001-15) based at Rua Artur Bernardes, 20, Padre Eustáquio, Janaúba/MG, ZIP 39.442-238, Brazil. We develop and sell digital products on personal development, mindset and well-being.
Our products
All of our products are apps. Each program, audio collection, guide, planner and community membership is delivered inside an app that you open on your phone or computer, and our catalog may include other apps over time. Most app content is in Spanish, and product names appear as they are listed at checkout. The description, language and price of each product are shown before you buy.
Everything we sell is 100% digital. No physical item is shipped. After payment you receive an email with instructions to access the app.
Account and access
Some products require an account or an access link. You must provide accurate information and keep your login details private. Access is personal and may not be shared. You are responsible for activity under your account.
Prices, payment and billing
- The price, currency and total amount are shown before you confirm payment.
- Payments are processed securely by Stripe (and, where offered, other payment providers). We never see or store your full card number.
- Your card statement will show the name PRIME. If you do not recognize a charge, write to primeassessoriaemarketing@gmail.com with the date and amount and we will help you identify it.
- We charge you only for the products and options you confirmed at checkout. Access is released after payment is confirmed, usually within minutes and in any case within 24 hours.
- Prices may change for future purchases; the price you accepted at checkout will not change for that order. Applicable taxes are shown at checkout where required.
Free trials and subscriptions
If a product includes a free trial or recurring billing, before you confirm we will show you: the trial length, the price charged after the trial, how often you will be charged, and how to cancel.
- Subscriptions renew automatically until you cancel.
- You can cancel at any time by writing to primeassessoriaemarketing@gmail.com. Cancelling stops future charges and takes effect at the end of the current paid period.
- We send you a reminder before a free trial turns into a paid plan.
- Refunds of subscription charges follow our Refund Policy.
Refunds and cancellations
You may withdraw from a purchase within 7 calendar days of the purchase date, without giving a reason, as provided by Article 49 of Brazil’s Consumer Protection Code. Requests after that period are reviewed case by case. The complete rules, steps and timelines are in our Refund Policy.
Disputes and chargebacks
If something is wrong with your purchase, please contact us first at primeassessoriaemarketing@gmail.com. Most issues are solved faster this way, and we will reply as soon as possible.
If a dispute is filed, we will share our records of the order, delivery and access with the payment processor so the dispute can be assessed fairly.
Intellectual property
All content, materials and products — including the apps and everything inside them, such as texts, guides, programs, audio, video, graphics and logos — belong to Prime or its licensors and are protected by copyright law. When you buy a product, you receive a personal, non-exclusive, non-transferable license to use it for your own non-commercial purposes. Reproducing, reselling or sharing the content without our written permission is not allowed.
Nature of the content
Our products are for education and personal development only. They are not medical, psychological, financial or legal advice and do not replace a qualified professional. We do not promise or guarantee any specific financial, professional or personal result; outcomes vary from person to person and depend on each person’s own effort and circumstances.
User conduct
You agree not to copy, redistribute or resell our content; share your login credentials; use our materials for unlawful purposes; or try to access restricted areas of our systems.
Liability
We work to keep our website and products available, but we cannot guarantee uninterrupted access. To the extent permitted by law, Prime is not liable for indirect damages. Nothing in these Terms limits rights that you have as a consumer under the law that applies to you.
Privacy
We process personal data in line with Brazil’s General Data Protection Law (LGPD), as described in our Privacy Policy.
Changes to these Terms
We may update these Terms from time to time. The version published on this page is the one in force, and its update date is shown above. If a change materially affects an active subscription, we will notify you in advance.
Governing law
These Terms are governed by Brazilian law. Disputes are submitted to the courts of Janaúba, Minas Gerais, without prejudice to any mandatory right of the consumer to bring a claim in their place of residence.
Contact
Prime Assessoria e Marketing LTDA
Email: primeassessoriaemarketing@gmail.com
Phone / WhatsApp: +55 38 9167-7633
Rua Artur Bernardes, 20, Padre Eustáquio, Janaúba/MG, ZIP 39.442-238, Brazil