Who is responsible for your data
The controller of your personal data is Prime Assessoria e Marketing LTDA (CNPJ 35.555.082/0001-15), Rua Artur Bernardes, 20, Padre Eustáquio, Janaúba/MG, ZIP 39.442-238, Brazil. This policy follows Brazil’s General Data Protection Law (LGPD) and applies to visitors, customers and people who contact us. Privacy contact: primeassessoriaemarketing@gmail.com.
Data we collect
- Identification and contact: name, email, phone/WhatsApp.
- Purchase data: product, price, date, order number, country and payment status. We do not receive or store your full card number.
- Support data: messages you send us and our replies.
- Usage and device data: IP address, browser, device type, pages visited and access logs to the app.
How we collect it
Directly from you (forms, messages, accounts, purchases) and automatically through cookies and server logs.
Why we use it and legal bases
- Process purchases and deliver digital products — contract performance.
- Provide support, including refund requests — contract performance.
- Prevent fraud and handle disputes — legitimate interest and legal obligations.
- Comply with tax and accounting duties — legal obligations.
- Send product-related messages and marketing — consent for marketing, which you can withdraw at any time.
- Improve the website using aggregated data — legitimate interest.
Payments and Stripe
Payments are processed by Stripe. You enter your card details in Stripe’s secure environment, and Prime does not store them. We share with Stripe the information needed to process the payment, such as name, email, billing country and order details. Stripe may also use data such as IP address and device information to prevent fraud, acting as an independent controller for those purposes. See Stripe’s policy at stripe.com/privacy.
Who we share data with
We do not sell your personal data. We share it only with: payment processors (such as Stripe); hosting, email and messaging providers that support our services; and public authorities when required by law. Providers act under contractual confidentiality and security duties.
Cookies
We use first- and third-party cookies to remember preferences, make the contact form work and analyze aggregated usage. You can disable cookies in your browser settings; some features may stop working. Marketing cookies are used only with your consent.
International transfers
Some providers, including our payment processor and hosting providers, may process data outside Brazil. When this happens we rely on providers that offer protection compatible with the LGPD and on legal safeguards such as standard contractual clauses.
How long we keep data
We keep data for as long as needed for the purposes above and to meet tax, accounting and contractual retention periods. After that, we delete or anonymize it. Records needed to answer payment disputes are kept for the period allowed by law. Refund requests are handled as described in our Refund Policy.
Security
We use reasonable technical and organizational measures to protect your data against unauthorized access, loss or misuse. Please keep your login credentials private.
Your rights
Under Article 18 of the LGPD you may request at any time: confirmation that we process your data and access to it; correction of incomplete or outdated data; anonymization, blocking or deletion of unnecessary data; portability; information about who we share data with; and withdrawal of consent. Write to primeassessoriaemarketing@gmail.com; we reply within a reasonable time and, where applicable, within the legal deadline. You may also complain to Brazil’s data protection authority (ANPD).
Minors
Our products are intended for people aged 18 or older. If we identify data from a child or adolescent, we delete it.
Changes to this policy
We may update this policy. The current version is always on this page with its update date.
Contact
Email: primeassessoriaemarketing@gmail.com
Phone / WhatsApp: +55 38 9167-7633
Rua Artur Bernardes, 20, Padre Eustáquio, Janaúba/MG, ZIP 39.442-238, Brazil