Summary
This policy applies to all Prime digital products and is part of our Terms of Service.
Your 7-day right
You may withdraw from a purchase within 7 calendar days of the purchase date, without giving a reason, as provided by Article 49 of Brazil’s Consumer Protection Code. This applies whether or not you have accessed the product.
After 7 days
Later requests are reviewed case by case. We may approve a refund, for example, when the product was never accessed, when a technical problem prevented its use and we could not fix it, or when the product does not match its description. We will always reply with the decision and the reason.
How to request a refund
- Email primeassessoriaemarketing@gmail.com (or use the “Refund” option on our Contact page).
- Include the email used at purchase, the product name and the purchase date.
- We confirm receipt and reply as soon as possible, usually within 1–2 business days.
Refund timing
Once approved, we issue the refund to the original payment method through our payment processor, Stripe. The time for it to appear depends on your bank or card issuer and is usually 5–10 business days.
Free trials and subscriptions
- You can cancel at any time by writing to primeassessoriaemarketing@gmail.com. Cancelling stops future charges and takes effect at the end of the current paid period.
- If you are charged after a free trial and did not intend to continue, contact us within 7 days of the charge and we will refund it.
- We send a reminder before a trial becomes a paid plan.
Charges you do not recognize
Your card statement shows PRIME. If you do not recognize a charge, write to primeassessoriaemarketing@gmail.com with the date and amount. We will help identify it, and if it was not authorized by you we will refund it.
Disputes
Please contact us first, as this is the fastest way to solve the problem. You can always dispute a charge with your bank or card issuer, and doing so never limits your rights. If a dispute is filed, we share our order, delivery and access records with the payment processor.
Contact
Email: primeassessoriaemarketing@gmail.com
Phone / WhatsApp: +55 38 9167-7633
Support hours (Brasília time): Monday–Friday 8:00–18:00, Saturday 9:00–13:00.